All handling of customers’ personal data complies with the Personal Data (Privacy) Ordinance (Chapter 486) of Hong Kong and guidelines issued by the Office of the Privacy Commissioner for Personal Data. We will never sell or trade your personal data to any third party outside our group.

We collect personal data from customers, prospective clients, product suppliers and job applicants primarily for the operation of our beauty services, including but not limited to:

1. Responding to your enquiries regarding facial and body treatments, beauty equipment and skincare products.
2. Maintaining essential service records including your skin condition, treatment history, product usage and purchase records.
3. Processing booking requests, rescheduling and cancellation arrangements.
4. Following up on after-service care, product maintenance, customer feedback and complaints.
5. Sending updates on new products, treatment promotions and exclusive membership offers.
6. Managing membership schemes, loyalty points and birthday reminders.
7. Conducting market surveys and service experience analysis.
8. Sending reminders for expiring treatments and upcoming appointments.

For the legitimate purposes stated above, we may contact you via post, email, phone, SMS, WhatsApp and other communication platforms.

When you browse our official website, we use cookies, pixel tags and tracking tools to collect browsing data:

1. Necessary Cookies: Required for website functionality, online booking systems and shopping cart operations, and cannot be disabled.
2. Functional Cookies: Record your preferred language and booking page settings to enhance user experience.
3. Analytics & Marketing Cookies: Analyze website traffic and popular treatment searches, and deliver targeted beauty promotional advertisements.

You may delete or disable cookies via your browser settings at any time. Please note that disabling cookies may affect the functionality of our online booking service. Your continued use of this website constitutes your consent to our use of cookies.

To optimize online booking services and prevent fraudulent orders, we collect your IP address, login records, browsing pages, booking form details, device and browser information.

We safeguard all physical and electronic customer treatment records with comprehensive administrative, physical and technical security measures. Electronic data is stored with encryption, while hard-copy files are kept in locked storage. Our staff and authorized business partners may only access personal data on a need-to-know basis. Unauthorized disclosure of your personal information and skin records is strictly prohibited.

Please be advised that no data transmission over the internet can be guaranteed to be completely secure. We will continuously upgrade our security protocols.

You have the right to request access to or correction of your personal data and beauty treatment records held by us through our designated contact channels. In compliance with the Personal Data (Privacy) Ordinance, we will respond to your application within 40 working days.

We may from time to time promote new treatments and limited time offers via email, phone and text messages. You may opt out of receiving marketing communications at any time, and we will immediately remove your details from our marketing list. We will not share your personal data with external organizations for third-party marketing purposes without your written consent.

We may update this Privacy Policy without prior notice. Revisions will be posted on this page of our official website. Your continued use of our website and in-store services shall be deemed acceptance of the updated terms.

For questions regarding this Privacy Policy, cookie usage or general services:

Email: contact@theprivilegeboutique.hk
Correspondence Address: FNA Limited, Room 3506, 35/F, Lee Garden One, 33 Hysan Avenue, Causeway Bay, Hong Kong